Training Products

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PR0001 Beyond the Myths & Magic of Mentoring: How to Facilitate an Effective Mentoring Process Coaching and Mentoring Book Enquire
PR0002 Career Planning Workbook © Career Development Self-study Workbook Enquire
PR0003 Discussing your Development Plan © / Negotiating your Mentoring Agreement Coaching and Mentoring Video Enquire
PR0005 Effectiveness = My Competence + Communication © (E=MC+C) Communication Self-study Workbook Enquire
PR0006 Effectiveness = My Competence + Communication © (E=MC+C) Communication Training Kit Enquire
PR0007 Facilitated Mentoring Model & Processes © Briefing Video  Coaching and Mentoring Video Enquire
PR0008 Facilitator Feedback Skills © Training, Coaching and Mentoring Self-study Workbook Enquire
PR0009 Facilitator Feedback Skills © Training, Coaching and Mentoring Training Kit Enquire
PR0010 Feedback Principles & Techniques © Communication, Coaching and Mentoring Self-study Workbook Enquire
PR0011 Feedback Principles & Techniques © Communication, Coaching and Mentoring Training Kit Enquire
PR0012 Managing Workforce 2000 Book Enquire
PR0013 Mentoring Resource Kit Training, Coaching and Mentoring Training Kit Enquire
PR0014 Planning and Conducting Meetings © Management, Leadership Self-study Workbook Enquire
PR0015 The Personal Skills Map™  Management, Leadership Assessment Tool and Workbook Enquire
PR0016 The Personal Skills Map™  Management, Leadership Facilitator's Guide Enquire
PR0017 TIPS ® Coaching and Mentoring Training Tool Enquire
PR0018 Using Time © Management, Leadership Self-study Workbook Enquire
PR0019 Using Time © Management, Leadership Training Kit Enquire
PR0020 Attaining Excellence (1-day training) Customer Service In-house Training Enquire
PR0021 Attaining Excellence Facilitator's Kit for Certified Trainers Customer Service Training Kit Enquire
PR0022 Attaining Excellence Participant Materials Customer Service Workbooks Enquire
PR0023 Attaining Excellence for Leaders and Managers - eLearning Customer Service, Leadership eLearning Enquire
PR0024 Attaining Excellence for Local Government (1-day training) Customer Service, Public Sector In-house Training Enquire
PR0025 Attaining Excellence for Local Government Facilitator's Kit Customer Service, Public Sector Training Kit Enquire
PR0026 Attaining Excellence for Local Government Participant Materials Customer Service, Public Sector Workbooks Enquire
PR0027 Be the Best: Selling & Service Startup Kit Customer Service Training Kit Enquire
PR0028 Be the Best: Selling & Service Participant Materials Customer Service Workbooks Enquire
PR0029 Connections for Higher Education Startup Kit Customer Service, Education Training Kit Enquire
PR0030 Connections for Higher Education Facilitator's Materials Customer Service, Education Facilitator's Guide Enquire
PR0031 Connections for Higher Education Participant Materials Customer Service, Education Workbooks Enquire
PR0032 Cutting Costs & Eliminating Waste: Buck-A-Day Campaign Customer Service, Empowerment, Cost-Cutting Training Kit Enquire
PR0033 Cutting Costs & Eliminating Waste: Buck-A-Day Campaign Participant Materials Customer Service, Empowerment, Cost-Cutting Workbooks Enquire
PR0034 Cutting Costs & Eliminating Waste: Buck-A-Day Campaign Implementation & Setup Consultation Customer Service, Empowerment, Cost-Cutting Consulting Services Enquire
PR0035 Exceptional Service: Service Retail Startup Kit Customer Service, Retail Training Kit Enquire
PR0036 Exceptional Service: Service Retail Facilitator's Materials Customer Service, Retail Facilitator's Guide Enquire
PR0037 Exceptional Service: Service Retail Participant Materials Customer Service, Retail Workbooks Enquire
PR0038 Exceptional Service: Supermarkets Startup Kit Customer Service, Retail Training Kit Enquire
PR0039 Exceptional Service: Supermarkets Facilitator's Materials Customer Service, Retail Facilitator's Guide Enquire
PR0040 Exceptional Service: Supermarkets Participant Materials Customer Service, Retail Workbooks Enquire
PR0041 Feelings for Car Dealers Startup Kit Customer Service Training Kit Enquire
PR0042 Feelings for Car Dealers Participant Materials Customer Service Workbooks Enquire
PR0043 Feelings for Service Retail Startup Kit Customer Service, Retail Training Kit Enquire
PR0044 Feelings for Service Retail Facilitator's Materials Customer Service, Retail Facilitator's Guide Enquire
PR0045 Feelings for Service Retail Participant Materials Customer Service, Retail Workbooks Enquire
PR0046 Feelings: Customer Service for Service Retail - eLearning Customer Service, Retail eLearning Enquire
PR0047 Feelings: Customer Care for Supermarkets Startup Kit Customer Service, Retail Training Kit Enquire
PR0048 Feelings: Customer Care for Supermarkets Facilitator's Materials Customer Service, Retail Facilitator's Guide Enquire
PR0049 Feelings: Customer Care for Supermarkets Participant Materials Customer Service, Retail Workbooks Enquire
PR0050 Feelings: Quality Service First Time Every Time Startup Kit Customer Service Training Kit Enquire
PR0051 Feelings: Quality Service First Time Every Time Facilitator's Materials Customer Service Facilitator's Guide Enquire
PR0052 Feelings: Quality Service First Time Every Time Participant Materials Customer Service Workbooks Enquire
PR0053 Feelings: Quality Service First Time Every Time for Professionals - eLearning Customer Service eLearning Enquire
PR0054 Five Star Service for Hospitality (1-day training) Customer Service, Hospitality In-house Training Enquire
PR0055 Five Star Service for Hospitality Startup Kit Customer Service, Hospitality Training Kit Enquire
PR0056 Five Star Service for Hospitality Facilitator's Materials Customer Service, Hospitality Facilitator's Guide Enquire
PR0057 Five Star Service for Hospitality Participant Materials Customer Service, Hospitality Workbooks Enquire
PR0058 Five Star Service for Hospitality Managers - eLearning Customer Service, Hospitality eLearning Enquire
PR0059 Five Star Service for Hospitality Employees - eLearning Customer Service, Hospitality eLearning Enquire
PR0060 Good Idea Campaign: Customer Satisfaction & Quality Customer Service, Empowerment Training Kit Enquire
PR0061 Good Idea Campaign: Customer Satisfaction & Quality Participant Materials Customer Service, Empowerment Workbooks Enquire
PR0062 Good Idea Campaign: Customer Satisfaction & Quality Implementation & Setup Consultation Customer Service, Empowerment, Cost-Cutting Consulting Services Enquire
PR0063 Leading Empowered Teams for Service Quality (2-day training) Customer Service, Leadership In-house Training Enquire
PR0064 Leading Empowered Teams for Service Quality Facilitator's Kit for Certified Trainers Customer Service, Leadership Training Kit Enquire
PR0065 Leading Empowered Teams for Service Quality Participant Materials Customer Service, Leadership Workbooks Enquire
PR0066 Quest for the Best: Professional Selling & Service Startup Kit Customer Service, Retail Training Kit Enquire
PR0067 Quest for the Best: Professional Selling & Service Participant Materials Customer Service, Retail Workbooks Enquire
PR0068 Service First Video Library - Training Kit Customer Service Training Kit Enquire
PR0069 Service First Video Library - separate videos Customer Service Video, VCD Enquire
PR0070 The Spirit of Excellence for Hospitals Startup Kit Customer Service, Health Care Training Kit Enquire
PR0071 The Spirit of Excellence for Hospitals Facilitator's Materials Customer Service, Health Care Facilitator's Guide Enquire
PR0072 The Spirit of Excellence for Hospitals Participant Materials Customer Service, Health Care Workbooks Enquire
PR0073 A New Way Of Working Change Video, VCD, DVD Enquire
PR0074 A System Of Change Change Video, VCD, DVD Enquire
PR0075 Basic & Advanced Telephone Skills Telephone Communication Video, VCD, DVD Enquire
PR0076 Boomerang Communication, Customer Service, Teambuilding, Leadership Video, VCD, DVD Enquire
PR0077 Can Do Series Customer Service Video, VCD, DVD Enquire
PR0078 Coaching Challenges NEW! Coaching and Mentoring Video, VCD, DVD Enquire
PR0079 Communication Essentials Communication Video, VCD, DVD Enquire
PR0080 Creating A High Performance Workplace Change, Performance Management, Management and Leadership Video, VCD, DVD Enquire
PR0081 Dealing With The Unmotivated Employee Performance Management Video, VCD, DVD Enquire
PR0082 Feedback Solutions Communication, Performance Management Video, VCD, DVD Enquire
PR0083 Hotlines (Complete Call Skills Training Package incl. 12 videos, 50 self-paced workbooks, 50 Call Skill Indicators) Telephone Communication Video, VCD, DVD Enquire
PR0084 Kangaroo Motivation, Customer Service, Teambuilding, Leadership Video, VCD, DVD Enquire
PR0085 Learning a la Carte Teambuilding, Management and Leadership, Communication, Strategic Planning, Creativity, Learning Video, VCD, DVD Enquire
PR0086 Management Skills Videoquiz Management Development Video, VCD, DVD Enquire
PR0087 Managing to be Green Environment Video, VCD, DVD Enquire
PR0088 People Skills Communication Video, VCD, DVD Enquire
PR0089 Performance Excellence Coaching, Performance Management Video, VCD, DVD Enquire
PR0090 Reinventing Appraisals Performance Management Video, VCD, DVD Enquire
PR0091 Sales Stars Sales Video, VCD, DVD Enquire
PR0092 Take Away Training Training, Productivity, Personal Effectiveness, Teambuilding, Communication, Change Video, VCD, DVD Enquire
PR0093 Teamwork Essentials Teambuilding Video, VCD, DVD Enquire
PR0094 The Corporate Stretch Stress Management Video, VCD, DVD Enquire
PR0096 The Improving Performance Series Performance Management Video, VCD, DVD Enquire
PR0097 The Improving Service Series Customer Service Video, VCD, DVD Enquire
PR0100 Total Quality Service Customer Service Video, VCD, DVD Enquire
PR0102 Giving Feedback CD-ROM Communication, Performance Management Multimedia Tool Enquire
PR0103 360-degree Skill Indicators Assessment Tool Enquire
PR0104 Assertiveness Skills Indicator Communication Assessment Tool Enquire
PR0105 Call Skills Indicator Telephone Communication Assessment Tool Enquire
PR0106 Client Relationships Indicator Sales, Customer Service Assessment Tool Enquire
PR0107 Conflict Management Indicator Sales, Customer Service, Management Development Assessment Tool Enquire
PR0108 Consulting Effectiveness Indicator Consulting Assessment Tool Enquire
PR0109 Emotional Competence Indicator EQ, Communication Assessment Tool Enquire
PR0110 Interviewing Skills Indicator Performance Management Assessment Tool Enquire
PR0111 Listening Skills Indicator Communication Assessment Tool Enquire
PR0112 Management Skills Indicator Management Assessment Tool Enquire
PR0113 Managing Change Indicator Change Assessment Tool Enquire
PR0114 Managing Projects Indicator Project Management Assessment Tool Enquire
PR0115 Meeting Facilitation Indicator Management, Productivity Assessment Tool Enquire
PR0116 Mentoring Effectiveness Indicator Mentoring Assessment Tool Enquire
PR0117 Negotiation Skills Indicator Negotiation Skills Assessment Tool Enquire
PR0118 People Skills Indicator Communication Assessment Tool Enquire
PR0119 Performance Management Indicator Performance Management Assessment Tool Enquire
PR0120 Presentation Effectiveness Indicator Presentation Skills Assessment Tool Enquire
PR0121 Professional Performance Indicator Performance Management Assessment Tool Enquire
PR0122 Sales Performance Indicator Sales Assessment Tool Enquire
PR0123 Service Skills Indicator Customer Service Assessment Tool Enquire
PR0124 Stress Management Indicator EQ, Communication Assessment Tool Enquire
PR0125 Team Skills Indicator Teambuilding Assessment Tool Enquire
PR0126 Time Management Indicator Time Management, Productivity Assessment Tool Enquire
PR0127 Work Effectiveness Indicator Productivity Assessment Tool Enquire
PR0128 Complete MTa KanDo Lean Manufacturing, Supply Chain Training Activities Enquire
PR0129 Additional MTa KanDo Workbooks Lean Manufacturing, Supply Chain Workbooks Enquire
PR0130 Complete MTa KIT Communication, Planning, Teambuilding Training Activities Enquire
PR0131 Basic MTa KIT with Over The Bridge, The Trailer, Rectangle Communication, Planning, Teambuilding Training Activities Enquire
PR0132 Additional MTa KIT Manuals for The Frame Communication, Planning, Teambuilding Workbooks Enquire
PR0133 Additional MTa KIT Manuals for The Tower Communication, Planning, Teambuilding Workbooks Enquire
PR0134 Additional MTa KIT Manuals for Digital Display Communication, Planning, Teambuilding Workbooks Enquire
PR0135 Additional MTa KIT Manuals for Icebreakers Communication, Planning, Teambuilding Workbooks Enquire
PR0136 Additional MTa KIT without Manuals Communication, Planning, Teambuilding Training Activities Enquire
PR0137 Complete MTa MAXI Leadership, Teambuilding Training Activities Enquire
PR0138 Basic MTa MAXI with Waste Away, Cable Car, Maxi Market, The Hoist Leadership, Teambuilding Training Activities Enquire
PR0139 Complete MAXIplus Leadership, Teambuilding, Problem-Solving Training Activities Enquire
PR0140 Additional MAXIplus Manuals Leadership, Teambuilding, Problem-Solving Workbooks Enquire
PR0141 Additional MTa MAXI without Manuals Leadership, Teambuilding Training Activities Enquire
PR0142 Complete MTa MINI Leadership, Teambuilding, Change Training Activities Enquire
PR0143 Additional MTa MINI without Manuals Leadership, Teambuilding, Change Training Activities Enquire
PR0144 Complete MTa PASS Communication, Teambuilding, Diversity Training Activities Enquire
PR0145 Additional MTa PASS without Manuals Communication, Teambuilding, Diversity Training Activities Enquire
PR0146 Complete MTa SELECT Assessment, Career Development Training Activities Enquire
PR0147 Additional MTa SELECT without Manuals Assessment, Career Development Training Activities Enquire
PR0148 The CULPRIT Communication Training Activities Enquire
PR0149 Accurate Data Transfer Trainer's Package Accuracy, Productivity Training Kit Enquire
PR0150 Accurate Data Transfer Participant Manuals Accuracy, Productivity Workbooks Enquire
PR0151 Accurate Data Transfer Instructor's Guides Accuracy, Productivity Facilitator's Guide Enquire
PR0166 The Profile XT ™ Performance Management, Development, Recruitment Assessment Tool Enquire
PR0167 Step One Survey ® Integrity, Recruitment Assessment Tool Enquire
PR0168 Profiles Performance Indicator ™ Performance Management, Development Assessment Tool Enquire
PR0169 Profiles Team Analysis™ Teambuilding, Development Assessment Tool Enquire
PR0170 Customer Service Perspective™ Customer Service, Development, Recruitment Assessment Tool Enquire
PR0171 Profiles Call Center Survey™ Call Center, Customer Service, Development, Recruitment Assessment Tool Enquire
PR0172 Profiles Sales Indicator™ Sales, Development, Recruitment Assessment Tool Enquire
PR0173 CheckPoint 360™ Management Development Assessment Tool Enquire
PR0174 Human Energy At Work® Series (6 videos) Diversity, Cross-Cultural, Interpersonal Skills Video, VCD, DVD and Workbook Enquire
PR0175 Valuing Relationship® Series (3 videos) Change, Cross-Cultural, Interpersonal Skills Video, VCD, DVD and Workbook Enquire
PR0176 Valuing Diversity® Series (7 videos) Diversity, Communication, Interpersonal Skills Video, VCD, DVD and Workbook Enquire
PR0177 Going International® Series (7 videos) Diversity, Cross-Cultural, Interpersonal Skills Video, VCD, DVD and Workbook Enquire
PR0178 No Potential Lost ® CD-ROM Series (3 CDs) Diversity, Cross-Cultural, Interpersonal Skills Multimedia Tool Enquire
PR0179 The Potential is Yours® (1 CD) Diversity, Cross-Cultural, Interpersonal Skills Multimedia Tool Enquire
PR0180 Valuing Diversity®: New Tools for a New Reality Diversity, Communication, Interpersonal Skills Book Enquire
PR0181 Going International®: How to Make Friends and Deal Effectively in the Global Marketplace Diversity, Cross-Cultural, Interpersonal Skills Book Enquire
PR0182 Sexual Harassment Prevention Process Sexual Harassment Facilitator's Guide Enquire
PR0183 Valuing Diversity® Training System Diversity, Communication, Change Training Kit Enquire
PR0184 Adventures in Attitudes® Participant's Guidebook Communication, EQ, Motivation Workbooks Enquire
PR0185 Adventures in Attitudes® Trainer's Kit Communication, EQ, Motivation Training Kit Enquire
PR0186 Coping & Stress Profile® Stress Management, Change Assessment Tool and Workbook Enquire
PR0187 Coping & Stress Profile® Facilitator's Kit Stress Management, Change Training Kit Enquire
PR0189 Dimensions of Leadership Profile® Management, Leadership Assessment Tool and Workbook Enquire
PR0190 Dimensions of Leadership Profile® Facilitator's Kit Management, Leadership Training Kit Enquire
PR0192 DiSC Classic® Communication, Management Assessment Tool and Workbook Enquire
PR0193 DiSC Classic® Facilitator's Kit Communication, Management Training Kit Enquire
PR0196 DiSC® Customer Service Action Planner (set of 10) Customer Service, Communication Training Tool Enquire
PR0198 DiSC® Management Action Planner (set of 10) Communication, Management Training Tool Enquire
PR0201 DiSC® Managing Performance Action Planner (set of 10) Communication, Management Training Tool Enquire
PR0202 DiSC® Sales Action Planner (set of 10) Sales, Communication Training Tool Enquire
PR0205 Discovering Diversity Profile® Diversity, Communication Assessment Tool and Workbook Enquire
PR0206 Discovering Diversity Profile® Facilitator's Kit Diversity, Communication Training Kit Enquire
PR0210 I-Sight Profiles® (set of 25) Self-Awareness, Education Assessment Tool and Workbook Enquire
PR0211 I-Sight® Instructor's Guide Self-Awareness, Education Facilitator's Guide Enquire
PR0212 Personal Learning Insights Profile™ Learning Styles Assessment Tool and Workbook Enquire
PR0213 Personal Learning Insights Profile™ Facilitator's Kit Learning Styles Training Kit Enquire
PR0215 Personal Listening Profile® Communication Assessment Tool and Workbook Enquire
PR0216 Personal Listening Profile® Facilitator's Kit Communication Training Kit Enquire
PR0218 Personal Profile System® 2800 Series (DiSC) Communication, Management Assessment Tool Enquire
PR0221 QuickDiSC® Communication, Management Card Game Enquire
PR0223 Team Dimensions Profile®, formerly Innovate with C.A.R.E. Profile® Teambuilding, Communication Assessment Tool and Workbook Enquire
PR0224 Team Dimensions Profile, formerly Innovate with C.A.R.E. Profile® Facilitator's Kit Teambuilding, Communication Training Kit Enquire
PR0225 Time Mastery Profile® Time Management Assessment Tool and Workbook Enquire
PR0226 Time Mastery Profile® Facilitator's Kit Time Management Training Kit Enquire
PR0230 Work Expectations, formerly Managing Work Expectations-Transforming Attitudes Performance Management Assessment Tool and Workbook Enquire
PR0231 Work Expectations, formerly Managing Work Expectations-Transforming Attitudes--Facilitator's Kit Performance Management Training Kit Enquire
 
 
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