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Evaluate your service standards and opportunities for improvement
Prioritise your focus on the expectations of your customers
'Best practices' for different customer service situations
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How your service strategies impact your customers, employees and the company
Overcome internal communication barriers and resistance to change
Establish commitment towards service excellence
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Call 2730-1151 or contact us
to find out how we can assist in
your service culture development.
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Assessment Tools & Research
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Customised
Training
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Consultation
Services
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- Mystery Shoppers
- Customer Surveys
- Consumer Research
- Call Center Survey
- Emotional Competence
- Customer Satisfaction Campaign
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- Quality Customer Service Skills
- Customer Service Excellence
- Developing High EQ for Achieving Service Excellence
- Telephone Communication & Customer Relations
- Handling Complaints & Difficult Customers
- Service Leadership
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- Branding & Service Strategies
- Field Coaching
- Customer Relationship Management
- Service System Analysis
- Customer Service Standards & Guidelines
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"[The Workshops] were highly interactive and innovative. The participant's feedback from different service industries were encouraging."
- Hong Kong Association for Customer Service Excellence
"The program has brought significant changes to those who attended it. I wish to express my heartfelt appreciation for the work your instructor has done in helping our personnel learn about Customer Service."
- Tsuen Wan Adventist Hospital
"Our staff's attitude has improved; morale and job satisfaction has increased."
- Alpha Appliances
"…the trainer has helped the beginners build their fundamental knowledge of customer service while honing the advanced-members' skills."
- Browne Business Solutions
"The post-course assignments and action plans have been particularly effective.."
- Boots (Retail Buying)
"There was a good balance between theory and practice, which helped participants to better apply what they have learnt, and to come up with their own solutions… demonstrated in noticeable improvements in the work situation.."
- British Council
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